Privacy policy

Privacy Policy – Wayana

At Wayana, your privacy is a core part of our committed to protecting your personal data and using it transparently, in full compliance with the applicable laws and regulations of the State of Kuwait.

Scope of This Policy

This Privacy Policy explains how Wayana (“we,” “us,” or “our”) collects, uses, and protects your personal data when you use our website, mobile application, or any of our services, By accessing or using the Wayana website, application, or services, you expressly acknowledge and agree to the collection, use, and processing of your personal data in accordance with this Privacy Policy and the applicable Terms of Use. If you do not agree, you should discontinue using the services.

Information We Collect

We may collect certain information when you interact with us, including:

  • Identification Data: Name, email address, phone number, and account registration details.
  • Order and Delivery Data: Delivery address and order details.
  • Payment Data: Payments are processed through authorized payment service providers, and we do
    not store your card details.
  • Preferences: Language, region, and marketing preferences (optional)

How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver orders and communicate with you regarding them.
  • To manage your account and provide customer support services.
  • To improve the shopping experience and the performance of our platform.
  • To develop and enhance our products and services based on usage analysis.
  • To protect the website and prevent fraud or unauthorized activities.
  • To send promotional offers and marketing communications with your consent, with the option to
    unsubscribe at any time.

Data Sharing

We may share the minimum necessary data only with trusted third parties for the purpose of providing our services, such as:

  • Delivery and logistics companies.
  • Payment service providers.
  • Technology and hosting service providers

Cookies

We use cookies to enhance your experience, including:

  • Essential cookies required for the operation of the website.
  • Performance and analytics cookies to understand usage and improve functionality.
  • Marketing cookies (optional) to deliver more relevant content and offers.

Note: You can control or disable cookies through your browser settings

Data Retention

We retain your personal data only for the period necessary to provide our services or to comply with applicable legal and regulatory requirements after which it is securely deleted or anonymized

Your rights

  • Access or modify your data.
  • Request the deletion of your data in accordance with regulations.
  • Unsubscribe from marketing messages at any time.

Policy Updates

We reserve the right to modify or update this Privacy Policy at any time. Any updated modifications will be posted, and your continued use of the Services after the update constitutes your implied acceptance of the modified policy.